If you’ve got a question about one of our products or services, then we’ve got an answer for you
If you can’t find the answer to your question below then please call our team who will be happy to help.
How do I off hire my equipment?
It is your responsibility to off hire the equipment when you no longer need it. To avoid aborted journey’s we do not accept auto off hires and you must contact the hire team to obtain an off-hire reference. An off-hire reference will be provided to confirm the off hire and a collection date will be scheduled.
How much are we charged if my hire goes over the initial week?
Each working day after the initial week the hire charged at 20% of the weekly hire rate
Do you charge for bank holidays?
All hires are chargeable over the bank holiday periods as per our Terms and Conditions.
If there is an issue with the machine during the hire, what should I do?
If there was an issue during the hire you can call our Technical line on 0345 222 8000 for help and support. If a call out was required, we endeavour to have an engineer on site within 24 hours of the initial call. If the machine cannot be repaired an exchange machine will be delivered within 24 hours. (Excludes Damage, Misuse or Abuse.)
What is included in the hire cost?
- Full Training is included in each hire
- Full breakdown cover
- On longer term hires 2 services or more are included per annum
- Please contact our hire team for more information.
How can I pay for my hire?
You can apply to open a Credit Account or alternatively payment can be made via Credit / Debit card prior to your hire. If payment is made via Credit/Debit card a deposit will be required which is fully refundable at the end of the hire period.
Pedestrian Machine will require a £100 deposit.
Ride on Machines will require a £200 deposit.
What can I expect upon delivery?
Every machine is delivered by one of our Driver/Demonstrator team on a specialised vehicle. The machine will have been serviced and washed and fully charged for your hire. The Driver/Demonstrator will provide full training for your operative and will ask you to score his training.
How quickly can I expect delivery?
We can normally deliver to your site within 24 hours of receiving your order.
How long will I need to wait for a quote?
We like to quote online within 30 minutes (weekdays). If you should need a quicker response please do not hesitate to contact us on 0345 222 8000.